Bois Chanceux Glückspflanze

Shipping PolicyThank you for choosing our products! We are committed to providing you with efficient and reliable shipping services. Below are the details of our shipping policy:Order Processing TimeProcessing Time: All orders are processed and prepared within 3 business days after payment confirmation. During this time, we ensure that your order undergoes strict quality checks and is prepared for safe shipment.Shipping TimeGermany and Austria: After your order is prepared, the estimated shipping time is 6 to 15 business days. Actual delivery times may vary due to customs inspections, holidays, or other unforeseen circumstances.Other European Countries: The shipping time is also 6 to 15 business days. Depending on the logistics conditions in different countries, actual delivery times may vary.Shipping CostsShipping costs will be automatically calculated and displayed at checkout based on your shipping address.Order TrackingOnce your order has been shipped, you will receive an email with a tracking number, allowing you to track your package online at any time.Duties and TaxesFor orders outside of Europe, import duties or VAT may apply. These fees are the responsibility of the buyer. We recommend checking with your local customs office for more information before placing your order.Contact UsIf you have any questions about our shipping policy or need assistance, please feel free to contact our customer support team.

Thank you for choosing our products! We are committed to providing excellent customer service. Below are the details of our return and exchange policy:Return and Exchange Period30-Day Return and Exchange Guarantee: If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your order. Please ensure that the product is unused, in its original packaging, and includes all accessories.Return Shipping CostsReturn Shipping Fees: The cost of return shipping is the responsibility of the customer. We recommend using a tracked shipping service to ensure the safe return of your package.Refund Policy for Certain ProductsRefund Without Return Service: For customers who have purchased shipping insurance, certain eligible products may qualify for a refund without the need to return the item. Please check the product page or contact customer service for specific eligibility details.Return and Exchange ProcessRequest a Return or Exchange: Contact our customer support team within 30 days to request a return or exchange. Please provide your order number and relevant purchase information.Return Confirmation: Once we receive your request, we will confirm the details of your return or refund.Return the Product: If a return is required, we will provide you with the return address. Please ship the product back within 7 days of confirmation.Processing Refund or Exchange: Once we receive and inspect the returned product, we typically process refunds or exchanges within 5 to 7 business days.Contact UsIf you have any questions about our return and exchange policy or need further assistance, please feel free to contact our customer support team.